TeamViewer is a remote control program that allows me to help you remotely. It’s totally safe (no viruses), and I can only access your computer when you run the program.
In order for me to connect I will need your TeamViewer ID and password, which will be displayed in the TeamViewer window:
(It may take a second or two for TeamViewer to connect and display an ID and password.)
For more info about TeamViewer, check out their website.